Customer Support Center
Support is on hand to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with registrations, deposits and withdrawals, verification checks and troubleshooting across desktop and mobile. Contact us for help with promotions, loyalty queries or responsible gambling options. We offer several convenient channels so you can pick the quickest option for you and get a clear, practical response from our support staff, replies are usually fast and complex cases are escalated as necessary.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7, English support) |
| General enquiries | [email protected] (Email response within 24 hours) |
| Affiliate enquiries | [email protected] (Partner team, Mon-Fri, 09:00-17:00) |
| Phone | +44 20 7946 0821 (for account-related issues) |
| Working hours | Mon-Fri, 09:00-21:00 (Live chat 24/7) |
Support via Email
Email is the preferred contact method for detailed requests, account-related queries or any case that needs documents or explanations. Please send your message to [email protected] with a clear subject line and include your full name and up-to-date contact details. Providing concise information helps us respond faster and avoids delays when we review or verify your account.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For verification, payment or detailed investigations, resolution can take longer depending on complexity and the checks required. If we need more time, we will keep you updated with progress and expected timelines. For urgent issues, use live chat for the quickest help.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch. We review every message carefully and use input to shape updates to games, promotions and the overall user experience. Your comments help us prioritise fixes, refine features and improve support for UK players.