Terms of Use

These Terms and Conditions explain the rules that apply when you use our online casino and sportsbook services. They set out the relationship between us and you as a customer, including your responsibilities, the way promotions operate, and how deposits and withdrawals are handled. By registering an account and using our site you agree to comply with these terms and any additional rules displayed in specific areas of the platform.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security concerns, suspected fraud, or breaches of these terms arise. We reserve the right to investigate activity on any account and to withhold funds while an investigation is in progress.

Account verification

We will ask for documentation to verify your identity, address and source of funds where required. Verification is a condition of account operation and of certain transactions, including withdrawals. Until we are satisfied with any requested documents, access to some services may be limited.

Account limits

Customers must not operate more than one account. We may impose deposit, loss and wagering limits based on our checks or at your request. Requests to increase certain limits may be subject to a cooling-off period and further verification.

Eligibility requirements

To use our services you must be at least 18 years old and resident in a jurisdiction where our services are permitted. You must not use our platform if you are excluded by local law or if you are on an official self-exclusion register. By registering you confirm you meet these eligibility requirements.

Acceptable platform use

Use of the site must be lawful and honest. You may not attempt to manipulate game outcomes, place bets in a collusive way, use automated bots, or otherwise abuse promotional offers. Behaviour that undermines the integrity of our services may result in restriction or closure of your account and forfeiture of funds related to the abuse.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Promotional offers may require opt-in, minimum deposits, wagering requirements and specific game restrictions. Any such requirements will be clearly stated in the promotion terms. We may limit participation to one promotion at a time and reserve the right to cancel or change promotions for regulatory or operational reasons.

Deposits and withdrawals

Accepted payment methods and any limits are displayed in the cashier. Deposits will normally appear immediately, while withdrawal times vary by method and may be subject to verification. We do not normally charge a processing fee, though your card issuer or payment provider may apply charges. Large withdrawals may require additional checks and may be paid in instalments where necessary.

Withdrawal checks

All withdrawals are subject to identity, fraud and anti-money laundering checks. We may delay or refuse payments until these checks are complete and we will notify you of any required information.

Dispute resolution

If you have a complaint please contact our customer support. We aim to resolve issues promptly and fairly. If we cannot reach agreement, details of any available independent dispute resolution procedures applicable in your jurisdiction will be provided on request.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be notified to you via the account message centre or by other reasonable means. Continued use of the platform after notification of changes constitutes acceptance of the updated terms.